Website Privacy Notice

Read our company website privacy notice which is compliant with General Data Protection Regulation

(GDPR)

1. INTRODUCTION

This privacy notice provides you with details of how we collect and process your personal data through your

use of our site or sites owned and operated by Future From Within

(or service providers we use ) , including any information you may provide through our site when you

purchase a product or service, sign up to our newsletter or take part in a prize draw or competition.

By providing us with your data, you warrant to us that you are over 13 years of age.

Future From Within is the data controller and we are responsible for your personal data

(referred to as “we”, “us” or “our” in this privacy notice).

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to

the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues

(www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we

can try to resolve it for you.

It is very important that the information we hold about you is accurate and up to date. Please let us know if

at any time your personal information changes by submitting a support ticket by john@futurefromwithin.com

2. WHAT DATA DO WE COLLECT ABOUT YOU

Personal data means any information capable of identifying an individual. It does not include anonymised

data.

We may process certain types of personal data about you as follows:

Identity Data may include your first name, maiden name, last name, username, marital status, title, date of

birth and gender.

Contact Data may include your billing address, delivery address, email address and telephone numbers.

Financial Data may include your bank account and payment card details.

Transaction Data may include details about payments between us and other details of purchases made by

you.

Technical Data may include your login data, internet protocol addresses, browser type and version, browser

plug-in types and versions, time zone setting and location, operating system and platform and other

technology on the devices you use to access this site.

Profile Data may include your username and password, purchases or orders, your interests, preferences,

feedback and survey responses.

Usage Data may include information about how you use our website, products and services.

Marketing and Communications Data may include your preferences in receiving marketing communications

from us and our third parties and your communication preferences.

We may also process Aggregated Data from your personal data but this data does not reveal your identity

and as such in itself is not personal data. An example of this is where we review your Usage Data to work out

the percentage of website users using a specific feature of our site. If we link the Aggregated Data with your

personal data so that you can be identified from it, then it is treated as personal data.

Sensitive Data

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your

race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union

membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

Where we are required to collect personal data by law, or under the terms of the contract between us and

you do not provide us with that data when requested, we may not be able to perform the contract (for

example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have

to cancel a product or service you have ordered but if we do, we will notify you at the time.

3. HOW WE COLLECT YOUR PERSONAL DATA

We collect data about you through a variety of different methods including:

Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating

with us by post, phone, email or otherwise, including when you:

order our products or services;

create an account on our site;

subscribe to our service or publications;

request resources or marketing be sent to you;

enter a competition, prize draw, promotion or survey; or

give us feedback.

Automated technologies or interactions: As you use our site, we may automatically collect Technical Data

about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server

logs and similar technologies. We may also receive Technical Data about you if you visit other websites that

use our cookies.

Third parties or publicly available sources: We may receive personal data about you from various third

parties and public sources as set out below:

Technical Data from the following parties:

analytics providers such as Google, Facebook, Builderall, Wordpress based outside the EU;

advertising networks [such as Facebook/Google/Youtube/Instagram/Twitter/Also Re-targeting services provided by these companies] based [inside OR outside] the EU]; search information providers Google based [inside OR outside] the EU].

Contact, Financial and Transaction Data from providers of technical, payment and delivery services [such as

PayPal or Stripe based [inside OR outside] the EU].

Identity and Contact Data from data brokers or aggregators based [inside OR outside] the EU].

Identity and Contact Data from publicly available sources such as

Companies House and the Electoral Register based inside the EU.

4. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when legally permitted. The most common uses of your personal data

are:

Where we need to perform the contract between us.

Where it is necessary for our legitimate interests (or those of a third party) and your interests and

fundamental rights do not override those interests.

Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal ground for processing your personal data, other than in

relation to sending marketing communications to you via email or text message. You have the right to

withdraw consent to marketing at any time by clicking on our Unsubscribe link at the bottom of our email

communications or by submitting a support ticket by john@futurefromwithin.com

Purposes for processing your personal data

Set out below is a description of the ways we intend to use your personal data and the legal grounds on

which we will process such data. We have also explained what our legitimate interests are where relevant.

We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please submit a support ticket by if you need john@futurefromwithin.com details about the specific legal ground we are relying on to process your

personal data where more than one ground has been set out in the table below.

(a) Identity

(b) Contact

To register you as a new Performance of a contract with you

customer

Purpose/Activity Type of data Lawful basis for processing

(a) Identity

(b) Contact

(c) Financial

(d) Transaction

(e) Marketing and

Communications

(a) Performance of a contract with

you

(b) Necessary for our legitimate

interests to recover debts owed to us

To process and deliver your

order including:

(a) Manage payments, fees and

charges

(b) Collect and recover money

owed to us

(a) Identity

(b) Contact

(c) Profile

(d) Marketing and

Communications

(a) Performance of a contract with

you

(b) Necessary to comply with a legal

obligation

(c) Necessary for our legitimate

interests to keep our records updated

and to study how customers use our

products/services

To manage our relationship with

you which will include:

(a) Notifying you about changes

to our terms or privacy policy

(b) Asking you to leave a review

or take a survey

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and

Communications

(b) Necessary for our legitimate

interests to study how customers use

our products/services, to develop

them and grow our business

To enable you to partake in a

prize draw, competition or

complete a survey

(a) Identity

(b) Contact

(c) Technical

(a) Necessary for our legitimate

interests for running our business,

provision of administration and IT

services, network security, to prevent

fraud and in the context of a business

reorganisation or group restructuring

exercise

(b) Necessary to comply with a legal

obligation

To administer and protect our

business and our site

(including troubleshooting,

data analysis, testing, system

maintenance, support,

reporting and hosting of data)

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and

Communications

(f) Technical

Necessary for our legitimate interests

to study how customers use our

products/services, to develop them, to

grow our business and to inform our

marketing strategy

To deliver relevant content

and advertisements to you

and measure and understand

the effectiveness of our

advertising Marketing communications

You will receive marketing communications from us if you have:

i. requested information from us or purchased goods or services from us; or

ii. if you provided us with your details and ticked the box at the point of entry of your details for us to send

you marketing communications; and

iii. in each case, you have not opted out of receiving that marketing.

We will get your express opt-in consent before we share your personal data with any third party for

marketing purposes.

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out

links on any marketing message sent to you or by by submitting a support ticket by john@futurefromwithin.com at any time.

Where you opt out of receiving our marketing communications, this will not apply to personal data provided

to us as a result of a product/service purchase, warranty registration, product/service experience or other

transactions.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably

consider that we need to use it for another reason and that reason is compatible with the original purpose. If

you wish to find out more about how the processing for the new purpose is compatible with the original

purpose, please submit a support ticket by john@futurefromwithin.com If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data,

we will notify you and we will explain the legal ground of processing.

We may process your personal data without your knowledge or consent where this is required or permitted

by law.

5. DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below for the purposes set out in the table

in paragraph 4 above:

Service providers who provide IT and system administration services.

Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking,

legal, insurance and accounting services.

HM Revenue & Customs, regulators and other authorities based

in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in

certain circumstances.

(a) Technical

(b) Usage

Necessary for our legitimate interests

to define types of customers for our

products and services, to keep our

site updated and relevant, to develop

our business and to inform our

marketing strategy

To use data analytics to

improve our website,

products/services, marketing,

customer relationships and

experiences

(a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Profile

Necessary for our legitimate interests

to develop our products/services and

grow our business

To make suggestions and

recommendations to you

about goods or services that

may be of interest to you

Marketing communications

You will receive marketing communications from us if you have:

i. requested information from us or purchased goods or services from us; or

ii. if you provided us with your details and ticked the box at the point of entry of your details for us to send

you marketing communications; and

iii. in each case, you have not opted out of receiving that marketing.

We will get your express opt-in consent before we share your personal data with any third party for

marketing purposes.

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out

links on any marketing message sent to you or by by submitting a support ticket by john@futurefromwithin.com at any time.

Where you opt out of receiving our marketing communications, this will not apply to personal data provided

to us as a result of a product/service purchase, warranty registration, product/service experience or other

transactions.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably

consider that we need to use it for another reason and that reason is compatible with the original purpose. If

you wish to find out more about how the processing for the new purpose is compatible with the original

purpose, please submit a support ticket by john@futurefromwithin.com If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data,

we will notify you and we will explain the legal ground of processing.

We may process your personal data without your knowledge or consent where this is required or permitted

by law.

5. DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below for the purposes set out in the table

in paragraph 4 above:

Service providers who provide IT and system administration services.

Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking,

legal, insurance and accounting services.

HM Revenue & Customs, regulators and other authorities based

in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in

certain circumstances. We require all third parties to whom we transfer your data to respect the security of your personal data and

to treat it in accordance with the law. We only allow such third parties to process your personal data for

specified purposes and in accordance with our instructions.

6. INTERNATIONAL TRANSFERS

We share your personal data with our approved service suppliers, some of which are outside the European

Economic Area (EEA).

Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to

your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the

transfer meets certain criteria.

Many of our third parties service providers are based outside the European Economic Area (EEA) so their

processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of

security of data by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of

protection for personal data by the European Commission; or

Where we use certain service providers, we may use specific contracts or codes of conduct or certification

mechanisms approved by the European Commission which give personal data the same protection it has in

Europe; or

Where we use providers based in the United States, we may transfer data to them if they are part of the EUUS

Privacy Shield which requires them to provide similar protection to personal data shared between the

Europe and the US.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer.

You will have the right to withdraw this consent at any time.

Please contact us by submitting a support ticket at john@futurefromwithin.com if you

want further information on the specific mechanism used by us when transferring your personal data out of

the EEA.

7. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally

lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your

personal data to those employees, agents, contractors and other third parties who have a business need to

know such data. They will only process your personal data on our instructions and they are subject to a duty

of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and

any applicable regulator of a breach where we are legally required to do so.

8. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for,

including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and

sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your

personal data, the purposes for which we process your personal data and whether we can achieve those

purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and

Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with

you) for research or statistical purposes in which case we may use this information indefinitely without

further notice to you.

9. YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data.

These include the right to: Request access to your personal data.

Request correction of your personal data.

Request erasure of your personal data.

Object to processing of your personal data.

Request restriction of processing your personal data.

Request transfer of your personal data.

Right to withdraw consent.

You can see more about these rights at:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please contact us by submitting a support ticket at

john@futurefromwithin.com You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However,

we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively,

we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right

to access your personal data (or to exercise any of your other rights). This is a security measure to ensure

that personal data is not disclosed to any person who has no right to receive it. We may also contact you to

ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a

month if your request is particularly complex or you have made a number of requests. In this case, we will

notify you and keep you updated.

10.THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or

enabling those connections may allow third parties to collect or share data about you. We do not control

these third-party websites and are not responsible for their privacy statements. When you leave our website,

we encourage you to read the privacy notice of every website you visit.

11.COOKIES

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access

cookies. If you disable or refuse cookies, please note that some parts of this website may become

inaccessible or not function properly. For more information about the cookies we use, see our cookie policy below.